Noticeboard

Our new telephone system is now installed and running smoothly. Please be aware that all calls are now recorded

From Monday the 15th June  you are required to wear a non medical face covering when attending the practice- Thank you for your co operation in this 

To allow us time for staff training so that we are up to date on important topics such as resuscitation, both surgeries will be closed this Thursday 18th June from 12 noon

If you have received a letter from the NHS re your vulnerability and feel this is incorrect please click here Coronavirus communication

If you have not received a letter and feel you should have please click here No coronavirus communication

COVID19 (coronavirus) please click here.. Latest advice

Baby immunisation clinic information click here..Baby clinic

IMPORTANT INFORMATION REGARDING YOUR REPEAT PRESCRIPTIONS - click here

Please see links below that may help you decide if you need to book an appointment

From Monday 8th June we are opening the surgery main door at Edlesborough for prescription collection and pre booked appointments only  

To book appointments and for queries we ask you to phone us.

Please do not come to the surgery unless you have medication to collect or have a pre booked appointment.

We have marked out a one way system within the practice at both sites with tape to mark 2 metres. I think we are by now all used to spacing – please please be prepared to wait outside if the maximum number of patients are in the practice

If you are unwell with a fever, cough or loss of taste/ smell please call 111- under no circumstances should you come to the practice. For the protection of staff and other patients, patients with these symptoms are being assessed at a central hub.

Thank you for helping us to keep the footfall in the surgery to a minimum so that we can offer you the best possible service whilst observing good social distancing.

 

When should I worry about my child's

Choices Health A to Z Conditions and Treatments

Hay-Fever advice leaflet

PSA testing

Practice Information

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.  Further information is at  https://www.nhs.uk/using-the-nhs/about-the-nhs/sharing-your-health-records/

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

GP Contract

All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice. Our accountant has given us the following information;

The average pay for GPs working in the Edlesborough and Pitstone surgeries in the last financial year was £22.77 per hour before tax and National Insurance.



 
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